Melanie brings deep expertise in retail banking and network strategy, helping financial institutions transform their branches to meet evolving customer expectations and business goals.
With more than 20 years of experience in retail banking and financial services, Melanie specializes in branch strategy, experience innovation, network transformation, change management, and visual merchandising. Throughout her career, she has led enterprise-wide initiatives that strengthen branch performance, enhance customer engagement, and support long-term growth. Known for her ability to blend together data, design, and operational insights, she helps financial institutions make informed decisions about their branch networks while creating meaningful, customer-centric experiences. She is also recognized for building cross-functional alignment, managing strategic partnerships, and translating complex business objectives into actionable strategies that drive results. Based in the Cleveland area, Melanie enjoys spending time outdoors, cooking, and traveling with her husband and family. She also shares her home with two Dobermans, Ezra and Zuzu, and two cats, Loki and Lyla.